Refund & Returns Policy

At CHAIRLY, we aim to provide high-quality products and a shopping experience that meets your expectations. This policy outlines your legal rights and our procedures for returns, refunds, and exchanges in compliance with UK consumer law, including:

  • Consumer Contracts Regulations 2013
  • Consumer Rights Act 2015
  • Industry best practices for eCommerce

 

1. Your Legal Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days from the day after you receive your goods, without giving a reason.

If you cancel within this period:

  • We will refund the full purchase price, including the original standard delivery cost.
  • Return postage costs are your responsibility unless the item is faulty, damaged, or not as described.
  • Refunds will be issued using the same payment method used for purchase.

To exercise your right to cancel, you must notify us in writing (by email) within the 14-day period.

 

2. How to Return Your Item

To ensure a smooth returns process, please follow these steps:

  1. Email contact@uncoveryourlife.com with your order number and reason for return.
  2. Await confirmation and return instructions.
  3. Package the item securely in its original packaging, including all accessories, manuals, and proof of purchase.
  4. Ship the item to the return address provided in our reply.

 

3. Conditions for Returns

Returned goods must:

  • Be unused and in the same condition as received.
  • Be returned with all original packaging, manuals, accessories, and labels intact.
  • Include proof of purchase (order confirmation email or receipt).

We reserve the right to refuse returns that do not meet these conditions or where items have been damaged through misuse.

 

4. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Products that have been used or installed.
  • Goods damaged due to customer mishandling.
  • Any customised or personalised items.

 

5. Faulty, Damaged, or Incorrect Goods

Under the Consumer Rights Act 2015, you have the right to goods that are:

  • Of satisfactory quality
  • As described
  • Fit for purpose

If your item arrives damaged, is faulty, or is not as described:

  1. Contact us within 48 hours of receipt.
  2. Provide photos or video evidence of the issue.
  3. We will arrange a free return, exchange, or replacement.

For faults developing within the warranty period, please contact us for assessment.

 

6. Refund Processing Times

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 7 days to your original payment method.
  • If you are entitled to a refund of delivery costs, this will be based on the least expensive standard delivery option we offer.

 

7. Exchanges

If you wish to exchange your product for the same item (e.g., due to damage on arrival), we will process this at no extra cost. Exchanges for different models or products may require payment adjustments.

 

8. Contact Details

If you have any questions about our Refund & Returns Policy or wish to initiate a return, please contact us:

CHAIRLY
10 Hollow Cl, Guildford, GU2 7JJ, United Kingdom
Email: contact@uncoveryourlife.com
Phone: +44 2006 665897